Navigating Peer Relationships While Climbing the Ladder – HBR.org DailyRelationship
As you near the C-suite, your peer working relationships grow exponentially in risk and complexity. The very people you need to collaborate with to get your work done and who affect your satisfaction and joy at work are also your competitors in a game of Survivor. The author offers three strategies to effectively navigate these potentially messy — and critically important — relationships: 1) Don’t expect friendship. Invest in relationships outside your company to meet your emotional needs; 2) Manage sideways. Your reputation with your peers becomes an important factor as you’re being considered for senior ranks; and 3) Hone your political skills. Be strategic, and broker partnerships with colleagues who are in favor, finding common ground for advancing mutually beneficial agendas.
Just after finishing law school, I started a clerkship at a firm. There were seven of us from around the country; we worked long hours and were inseparable outside of work. Bonded by our entry-level rank and modest budget, we had lunch together daily, often at the Taco Bell across the street. After work, we commiserated at the local dive bar.
Underlying these relationships simmered a darker reality. We knew that at the end of 10 weeks, only three or four of us would be offered a job. It was just the way it worked. We were colleagues — and competitors.
These kinds of stressful situations are common with peer working relationships and grow exponentially in risk and complexity as you near the C-suite. They are both a conundrum and a paradox. The very people you need to collaborate with to get your work done and affect your satisfaction and joy at work, are also your competitors in a game of Survivor.
The fact is, the workplace is one of the few environments in which we are forced into relationships. We must work together amiably and effectively to achieve organizational goals. And if we’re ambitious or stay at an organization long enough, eventually, most peers become our bosses or our subordinates.
So how can we effectively navigate these potentially messy — and critically important — relationships? Here are three strategies, based on my experience as an executive and now as a coach supporting executive clients.
Several years ago, a peer and I were aiming for different SVP roles in the same department. I considered her a friend. We’d had lunch together for years, shared parenting issues, been publicly lauded as Top 20 performers in the company the year prior, and we were navigating a massive reorganization with a new C-suite boss.
I hadn’t naturally warmed to our new boss, but my colleague clearly had become visibly favored. On our way to yoga class, seeking guidance, I confided, “I’m having a hard time building a relationship with our new boss.” She smiled widely, “I don’t know why; I think she’s terrific!” and made it clear the conversation was over and not to be revisited. That exchange and subsequent interactions indicated that she was not going to risk her new status to help me. That was the end of the work friendship, and after biding my time for a year, I left for an executive role at another company.
Navigating the Transition from Friend to Boss
While it’s important to establish cordial working relationships, there’s a limit to how much emotional bonding is healthy as you climb the corporate ladder. Keep it friendly (like remembering the name of their partner or kids), but maintain boundaries. Oversharing personal information (like religious or political beliefs) can cause conflict in the relationship, leading to awkwardness and getting work done effectively. Don’t look to work as a place to have your core emotional needs met; invest in relationships and organizations you care about outside your company.
When you’re being considered for the senior-most executive ranks, leaders will go to your peers and ask for their views. It’s often an informal dialogue, generally not acknowledged as part of the formal performance review process. Some organizations, most famously Amazon, have even changed their performance model to give more credit to peer feedback.
But with our peers, we don’t always “manage up” or act on our best behavior like we might with our boss or direct reports. Our peers are therefore the likeliest group to experience, observe, and know our weaknesses. “Peers have the best read on you — and are the harshest critics, since they are at your level,” John Horton, an organizational psychologist, told me. Over his years of experience conducting workplace assessments, he has found that we’re most likely to exhibit derailing leadership behaviors to our peers.
This aligns with my own experience conducing 360 reviews for clients. For example, one of my clients — despite her objectively top numbers in sales — was being blocked from an executive role due to negative feedback from peers absorbed two levels up at the executive leadership team. It took thorough feedback interviews, six months of coaching, and the development of a perception management strategy to undo the damage, and she finally received the promotion she deserved.
To understand your impact on your peers, ask them. Make regular time to check in and find out how you and you team’s actions are affecting achievement of their goals. Find common ground to support them and activate the norm of reciprocity — the concept that people help those who help them. Making peer inquiry a routine habit can surface opportunities and issues early, giving you a chance to cement the relationship and course correct, if necessary.
Sometimes simply affirming others does the trick. One of my clients was struggling with a key peer who would barely acknowledge him. Working together, we agreed he would find something worthy that this colleague put forward in each executive meeting, and visibly agree — through commenting or body language. After a few months, his peer asked him out for coffee to get to know him better and that kicked off a workable relationship.
Peers serve critical information purposes — they often possess valuable knowledge that can alert you about what’s happening in the organization and why.
But as Jeffrey Pfeffer, Stanford University professor and renowned authority on organizational power, told me, peer relationships are “a mixed-motive game.” Bluntly put, “the best, most politically effective peers will be able to successfully hide their true agendas and actions. So the first thing one needs to do with peers is, to the extent possible, find out what they are up to,” he says.
When I served on the executive team at one company, my colleague who was our CHRO was always tight-lipped about everything, only sharing what was absolutely necessary with her peers about her business plans. You never really knew what she was up to, or whether she truly supported your initiatives. She was tightly aligned with our president, however, and made sure his objectives were executed. It paid off — when he suddenly left to become CEO of a larger, more prestigious company, he took her with him to lead HR.
To ensure you’re not left behind, candidly evaluate the behaviors that are rewarded in your organization. Examine who gets promoted and why. Be strategic, and broker partnerships with colleagues who are in favor, finding common ground for advancing mutually beneficial agendas. In a sharp-elbows culture, you may need to be more guarded.
It’s also advantageous to manage your emotions and cultivate a poker face. According to Pfeffer, “Getting along, let alone being successful in the world, often requires a large amount of inauthenticity and self-regulation.” As you approach senior levels of the organization, you often can’t indulge emotions like irritation, anger, or fatigue without running the risk of impacting morale, being misinterpreted, or damaging relationships.
Executive leadership relies heavily, if informally, on peer perceptions of you for promotional opportunities — whether they are fair and accurate or not. Ambitious professionals will heed the strategies shared above for navigating these complex relationships as they ascend to the C-suite.